FAQ

We Answer Frequently Asked Questions About Sewer and Drain Cleaning

What Should the Customer Know About Your Pricing (e.g., Discounts, Fees)?

Acadian Hydrojet and Softwash pricing is competitive for our industry. We do have base rates we work off of with a 2-hour minimum. This minimum is strictly time on the job. It covers the technicians' drive time, but does not include stops. Price only goes up if we are on your job for more than 2 hours. If you have any further questions regarding pricing or quote, please reach out to talk to an Acadian Hydrojet expert at (337) 322-8892
What Is Your Typical Process for Working With a New Customer?

We like to keep it as simple as possible. Our typical process for working with a new customer starts with us talking about your issue. Then one of our expert technicians will explains the best method and options for fixing the issue. Whether you need culvert cleaning services, septic system issues or need an inspection on your main water line, at Acadian Hydrojet and Softwash in Maurice, LA, we are trusted by locals for quality service and reliable support!
What Education And/or Training Do You Have That Relates to Your Work?

Here at Acadian Hydrojet and Softwash we are certified to operate all equipment used. Our hydrojet experts have been trained and tested by the manufacturer of our equipment to ensure safe and proper operation.

What Types of Customers Have You Worked With?

Acadian Hydrojet and Softwash clientele ranges from commercial to residential clients! Our skilled technicians have worked with municipalities, private companies, and production facilities, but mostly homeowners. We serve the 50-mile radius around Maurice, LA. To find out if we can service you, please feel free to call us at (337) 322-8892!
What Advice Would You Give a Customer Looking To Hire a Provider in Your Area of Work?

The market for these types of drain cleaning, sewer line and septic tank repairs, etc. is good, and the companies who do this work provide great services. At the end of the day pricing is where we compete, but mostly the availability of whoever contacts first. To compare pricing and learn more about our offerings, contact us. Now providing free estimates on your drain or septic services.
What Questions Should Customers Think Through Before Talking to Professionals About Their Project?

The main thing is price compared to how urgent your need is. Acadian Hydrojet gets calls from customers not ready to complete the job simply because they do not feel the urgency of it is equal to the price. Our services are mostly directed towards emergency clogs and issues. We strive to keep our prices low, knowing when these issues arise most are not ready to pay extremely high prices and they are already dealing with the issue at hand.

You can always trust Acadian Hydrojet and Softwash to always make sure our prices are affordable and justifiable!
Describe a Recent Project You Are Fond Of. How Long Did It Take?

Customer contacted me at 8 pm and stated she had a blockage. She was home alone with 2 young kids and a neighbor poured ammonia down her drain line. She stated none of her drainage was working, the smell was becoming over whelming and she needed it resolved as soon as possible. I proceeded to her location and within 30 minutes of my arrival her drains were back flowing. I cleaned up the trash that came through from the line backing up. Within 45 minutes of my arrival I was out of her door and she was back to her normal routine.